FAQS

AKA The Small Print

Questions? We’ve got answers. Scroll below to check through our FAQs, or hit us up if you still need help.

The show unfolds in some of the most iconic spots across the Crescent City. We’ll kick things off on Wednesday with our thought leadership day, Open House, followed by the Opening Party at Republic NOLA.

The showfloor AKA the main event, will take place from Thursday to Friday, while our exclusive Spotlight programme for top leaders will be on Thursday only. For additional networking beyond the showfloor, head to SET Off-The-Record at Virgin Hotels New Orleans on Thursday evening.

The fourth season of SET will take place from 12-14 November 2025 in New Orleans, Louisiana.

To make sure you don’t miss a deadline for your appointments (or graphics if you’re a supplier) check out The Call Sheet.

If you require an entry visa to the US, contact your nearest consulate or embassy. We strongly recommend checking here to see if this applies to you, so you can sort your travel docs, stat.

As part of the hosted buyer programme, we will hook you up with a stylish stay at one of our partner hotels while you’re on SET (2 nights hosted for US and Canada-based buyers, and 3 nights hosted for buyers coming from outside the US).
If you are planning on arranging your own accommodation, please let the SET team know by emailing settheshow@thisisbeyond.com

We’ve got you covered with preferential rates at the top hotels in New Orleans — stay tuned for when our accommodation rates drop closer to the show.

SET does not provide transportation or airport transfers before, during or after the show dates.

Please note: we do not host flights — therefore, attendees must book their own flights and make their own travel arrangements.
Pre-SET, please get in touch with our team at settheshow@thisisbeyond.com or your account manager directly if you have any questions about your travel and/or accommodation arrangements.
During the show, please find one of the SET team members who will be at every venue, so we can help you in person.

November in NOLA brings that perfect shoulder season weather, with highs in the mid-low 70s (AKA 20s in Celsius) and pleasantly cool nights. And as for the SET vibe? Swap the stiff suits for something more in tune with our relaxed professional energy. Time to bring out the sneaks and stylish caps, and rock that upscale brunch look.

We don’t provide breakfast and evening meals unless specified, with the exception being hosted buyers who have breakfast included.
Lunch on Thursday 14 November is hosted in partnership with New Orleans’ local restaurants, which offer an official set menu.

As SET is a by-invitation-only event, only registered delegates who have their badge and security bracelet will be able to access the parties. Please don’t invite guests, as we will have to turn them away.

You are not permitted to organise a private event or entertain delegates who book travel (aka ‘buyers’) during one of the official parties or any official event on the SET schedule (including show hours, lunches, conferences and official parties). Private events are allowed on the evening of Thursday 14 November, although they must be strictly kept to a maximum of 10 buyers.
FYI: any company hosting a private event clashing with an official element of the event or that has invited more than 10 buyers will have their registration(s) revoked and will be refused entry to all business and social events throughout the show.

Yes! If you have empty appointment slots, there will be a window of time until the show for you to request appointments with delegates who aren’t currently in your diary.

We match appointments in advance through our bespoke matchmaking algorithm (based on your preferences) therefore you will not be able to change them.
If you have any questions or concerns about your appointments, please do get in touch with the SET team at settheshow@thisisbeyond.com or your account manager directly.

Let us know ASAP so we can help you arrange another time for the meeting (and so it isn’t reported as a ‘missed appointment’).
If a missed appointment is reported, you might incur cancellation fees. (And please note, missing multiple appointments may jeopardise your involvement at future editions of SET.)

If you book travel (AKA you’re at SET as a ‘buyer’) we will ask that you send someone in your place who is equally qualified and can provide three strong references (subject to review by the SET team).
If you supply travel (AKA you’re at SET as an ‘exhibitor’) or are part of the Spotlight programme, you may be able to cancel depending on the circumstances and how far in advance you let us know.
In all cases, if you need to cancel your place on SET, please get in touch with us ASAP to give us as much time as possible to process your cancellation and replace your spot, so that there is minimal impact on the show.

You may do, depending on when you let the SET team know you can no longer attend. Please refer to the Terms & Conditions you signed for more detailed information about cancellation fees.